Web Concierge Service

With our web concierge service we provide website and online IT services by the hour – its like having an IT guy for your website. You have the flexibility of purchasing just a single hour for smaller jobs and tweaks or buying a block of hours at a discount. Hours are valid for 12 months and can be used across multiple jobs. Hourly blocks are used in 15 minute increments with a minimum of 15 minutes per request.

To order, hit the Buy button and follow the checkout process. Once  your order is processed we set you up with access to our dedicated helpdesk system where you can log job requests.

  • Support Packs

    Select your option & hit the Buy Now button

  • 30 Minute Fix


    • Quick Fix
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  • 1 hour


    • Hourly rate $195/hour
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  • 3 hours


    • Effective hourly rate $150/hour
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*NOTE: Costs exclude 10% GST, GST not applicable for customers outside Australia
We accept Visa, Mastercard and Paypal payments. Orders will be processed once your payment clears.

What sort of things can you help me with?

We listed some of the examples of website support we can help you with below and estimate of how long each task takes on average. Turnaround time on most tasks is 2-5 business days although we can provide services on priority if required.

  • DNS changes (up to 1 hour)
  • Wordpress installation (1-2 hours)
  • Migrating your website or blog to a new web hosting provider (1-5 hours, depending on how big your site is!)
  • Google Places optimisation (our on-page optimisation service might be a better fit if this is what you need) (1-3 hours)
  • Google Shopping or Google Merchant Centre Setup & Configuration along with Google Product Display Ads setup (1-5 hours, depending on your CMS platform)
  • Google Apps Setup & Installation including Google Apps Email Hosting Setup (2-5 hours depending on the number of mailboxes)
  • Website tweaks and changes
  • Wordpress plugin updates and Wordpress upgrades (1-2 hours)
  • Google Analytics Installation (1 hour)
  • Website content updates
  • Plugin installation and troubleshooting
  • Email hosting setup
  • Detailed Keyword Research

Can you tell me how long something is going to take?

Yes, in most cases we can provide a fairly accurate idea of how long a particular task will take. Depending on the task, turnaround time can be as little a 1 business day. Our average turnaround time on most jobs is 3-5 business days.

How to I submit a request?

Simple! Requests can be logged through our helpdesk at help.thesearchengineshop.com or by sending an email to support [at] thesearchengineshop.com. Once you submit your request our team will review it, come back to you with any additional information required and give you an approximate ETA on completion.