Handling Negative Reviews & Customer Complaints

Handling Negative Customer Feedback

Getting consistent high quality reviews and feedback on your Facebook page and Google Plus Local Maps Listing is a key part of a successful online marketing plan.

Not surprisingly, many small business owners are scared to death of negative reviews but the reality is that these are often unhappy customers for a reason. Their feedback can be extremely valuable when used to improve your business.

One of our favourite tools for generating customer feedback is GetFiveStars.com – they have a fantastic blog post titled “13 Ideas to Make Your Business More Complaint Friendly” – it’s well worth checking out.

The post talks about the customer service experience and how preparing your business for complaints can help you better resolve issues, and actually improve your business and the customer experience.

There are 4 stages in the complaint process and the article offers several tips for each. Check out the full post here: https://www.getfivestars.com/blog/13-ideas-make-business-complaint-friendly/

Online Marketing for Bigger Corporate Businesses and Internal Marketing Departments

Bigger businesses or ones with an internal marketing department are often quite different than your typical small business. They usually have bigger budgets, more people, and more moving parts.

In this podcast episode we’re discussing online marketing strategies for corporate marketing departments, and how you can improve them for more effective results.

Listen in below or click here to grab the notes and links from this episode.

Upcoming Business Workshops in Perth

Photography Supercharged

Matt Reed will be teaching you about all the key ingredients you need to make your website photography stronger.

With this workshop you will learn the skills you need to find and create the best DIY photos possible.

Dates: July 16 and August 20
Time: From 10:00AM-2:00PM

To learn more and to register for this workshop, click the link below:


Website Development — Domain Name, Hosting, Content Management Systems & Shoppings Carts

Ed Keay-Smith is presenting a workshop on how to build a website that works effectively for your business. If you’re just getting your site going or looking to make your current site more effective then this is a must-see presentation.

Date: July 19
Time: From 8:00-10:00AM

Click the link below to learn more about this workshop and to register:


These workshops are a fantastic tool for business owners to find the momentum they need to get their online marketing moving forward. We think you’ll find the content and advice highly actionable and easy to implement, even for the less tech-savvy.

Listen in below to hear directly from other business owners who have attended past workshops:


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